Customer Support
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Send us your order number and what you are trying to solve — fit, delivery, or a return — and we will get you a specific answer rather than a generic one.
Last updated: July 28, 2026
Check FAQ before opening a ticket
Most shipping, refund, and payment questions are answered instantly in FAQ.
Before You Contact Us
- Include your order number if the question is about an existing order.
- For sizing questions, tell us your usual size and your weight range — most listings size by weight, not waist.
- For tucking gaff fit, say whether you want everyday hold or stronger compression; they fit differently.
- For damaged deliveries, attach a photo of the item and the packaging.
Quick Answers Before Contacting Support
These answers resolve the most common pre-support questions and reduce response wait time.
How long does delivery take?
Shipping cost and the estimated delivery window are calculated at checkout from the address you enter. The estimate shown at checkout is the one that applies to your order. Tracking can take up to 48 hours to show its first scan after dispatch.
Can I return underwear if it does not fit?
Unworn items in their original sealed packaging can be returned within 14 days. For hygiene reasons we cannot accept underwear that has been worn, washed, or removed from its sealed packaging. Try items on over your own underwear to keep them returnable.
What if the item arrives damaged or is the wrong item?
Email info@tuckandglow.com within 14 days of delivery with your order number and a photo of the item and packaging. Faulty or incorrectly shipped items are replaced or refunded in full, including return shipping, and the hygiene restriction does not apply.